GOOD TO KNOW

Delivery & returns.

UK delivery, included

We currently deliver to UK addresses. Every displayed product price includes standard UK delivery. There is no separate postage charge at payment.

We source your products after you order, then pack and dispatch them ourselves. Please allow 5–10 working days for delivery. We will email you if there is a supplier delay and offer a revised delivery date or a refund for anything we cannot supply. Multiple products may arrive together or in more than one parcel.

How we calculate your price

We use the supplier’s ordinary one-time product price for the same pack, add its standard UK delivery where applicable, then deduct £1 for every item. We compare against buying directly from that supplier, including delivery. Subscription discounts, introductory offers, promotional codes and bundles are excluded.

Metagenics currently includes standard UK delivery. APE Nutrition currently charges £3.99, with free delivery on orders over £50. For several products, we combine delivery by brand and apply the supplier’s free-delivery threshold. Your basket total may therefore be lower than the sum of individual delivered prices.

Track your order

We email confirmation after payment and a dispatch update when your parcel leaves us. Check your shop orders for progress and tracking. Guest purchases are linked to the email address used at checkout.

Changing your mind

For eligible goods, tell us within 14 days after delivery that you want to cancel. You then have another 14 days to return them. Please retain the original packaging and do not break hygiene or safety seals if you may want to return them. The cancellation right does not apply to sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, or goods liable to deteriorate or expire rapidly.

Contact us before returning anything so we can provide the correct instructions and address. You pay the direct cost of a change-of-mind return. We refund eligible returned goods, including the included standard delivery cost, within 14 days of receiving them back or evidence of posting, whichever is earlier. We may reduce the refund for handling beyond what is necessary to establish their nature, characteristics and functioning.

Damaged, faulty or incorrect items

Contact us promptly with your order number and details. We will arrange an appropriate remedy and cover reasonable return costs for faulty or incorrect items. Your statutory rights are unaffected.

Contact

Email info@the-longevity-lab.co.uk, use your private account or our contact form. Please include your LLS order number.