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KNOWLEDGE FOR A HEALTHIER TOMORROW.

Resources & Answers

Clear guidance on choosing a test, preparing well, collecting your sample and understanding what happens after your results arrive.

01 · CHOOSING

Start with the right test.

Use the guided finder when you want one clear recommendation, or compare the full catalogue when you already know your priority.

02 · PREPARATION

Arrive ready.

Preparation instructions separate what is required from what is simply helpful for consistency and interpretation.

03 · RESULTS

More than numbers.

Your results are reviewed before release and presented with context, priorities and practical next steps.

04 · PRIVACY

Your health stays yours.

Your Health Profile, laboratory results and reports remain inside your secure client account.

PERSONALISED INSIGHT

Answers should make the next step clearer.

The purpose of testing is not to leave you with more information to decode. The Longevity Lab combines laboratory results with your Health Profile and practitioner review to explain what matters and what to do next.

See how it works →
FREQUENTLY ASKED QUESTIONS

Clear answers before you test.

These are the questions people ask most often before ordering. If you still need help, contact us without creating an account.

Ask The Longevity Lab →
Which test should I choose?

Use Find My Test for a short recommendation journey, or browse the full range if you already know what you want.

Do I need to fast?

It depends on the panel. Your account generates preparation instructions that distinguish what is required from what is simply recommended for consistency.

Can I take medication before my test?

Do not stop prescribed medication unless your clinician has told you to. Record medication, dose and timing in your Health Profile so results can be interpreted in context.

How is my sample collected?

Where venous phlebotomy is available we prioritise it. You can arrange your own suitable phlebotomist or choose The Longevity Lab Mobile Collection. Specialist home-sample tests use their appropriate collection method.

How long do results take?

Most personalised reports are available within 5–7 working days of the laboratory receiving the sample. Specialist tests can take longer and show this before purchase.

Will I just receive laboratory numbers?

No. Your results remain locked until practitioner review. Your report from The Longevity Lab explains priorities, context, actions, supplements where appropriate and retest recommendations.

Can you prescribe TRT or other medication?

No prescription is automatically provided through the website. Where treatment is relevant, it requires the appropriate consultation and independent clinical pathway.

What happens if my sample fails?

If a sample is rejected through no fault of the client, we aim to arrange a repeat without charging for the test again. Collection charges depend on the reason for failure and the collection method.

Can I cancel a mobile collection?

More than 36 hours before the appointment, mobile collection can be cancelled or rescheduled without losing the collection fee. Within 36 hours the collection fee is normally non-refundable.

Is my information private?

Yes. Health information is treated as special-category personal data and is separated by client account. Results are never visible to another client or an employer.